The challenge
Businesses receive the same questions again and again across their website and messaging channels. Replies are slow outside working hours, answers differ between staff, and real sales or service requests get buried.
The solution
- An AI agent that answers customer and business inquiries from the organisation's own approved information.
- Hand-over to a member of staff when a question needs a person, with the conversation so far attached.
- A console where the business manages what the agent knows and reviews conversations.
Conversation agent
Answers inquiries in natural language, grounded in the business's own content.
Knowledge management
The business decides what the agent knows and keeps it up to date.
Human hand-over
Routes conversations that need a person to the right team.
Technology architecture
Access
- Website chat
- Messaging channels
- Business console
Services
- AI agent
- Knowledge base
- Hand-over & routing
Platform
- LLM APIs
- Conversation log
- Identity & roles
Implementation approach
How we structure delivery for a system of this kind.
01
Ground every answer in content the business has approved.
02
Design the hand-over to people before tuning the automated answers.
03
Keep a reviewable log of what the agent said and why.
Outcomes
We publish measured results only once the client has verified them. Ask us about this project and we will share what we can.
Reviewer note: No measured outcomes have been approved for publication yet. Add verified figures here.
Related capabilities
Source: Information supplied by ITechPro (10 Oct 2026).